Terms of service

Who these terms are between

These terms are an agreement between the company that operates ScoutBridge and the organisation that has subscribed to it. In these terms that organisation is the customer, and the people the customer allows to use the service are users. Where a written order form or subscription agreement exists between the two, that document governs anything these terms and it disagree about.

ScoutBridge is operated by SLVR Partners LLC, a limited liability company registered in the State of Delaware, United States. Its registered address is 230 Kings Highway E, Suite 350, Haddonfield, New Jersey 08033, United States. In this document, we and us mean SLVR Partners LLC.

What the service does

ScoutBridge reads an accelerator’s investor network by observed behaviour rather than by stated thesis, scores every pairing between a company in a cohort and an investor in that network, refuses the pairings that would cost a company its offering exemption, and drafts an introduction for a named partner to approve. It keeps a record of what each relationship has cost and what it has returned.

Where a partner has connected their own work mailbox, an approved introduction is sent from that mailbox. Nothing is sent from any other address, and nothing is sent at all until a named person with the authority to do so has approved that specific message. That approval requirement is enforced by the database itself, so it holds even where application code is wrong.

What the service is not

ScoutBridge is not a broker, a placement agent or a finder, and it must not be used as one. It takes no fee that is contingent on an investment being made. It never takes custody of funds or of securities, and it holds no payment instrument of any kind.

Nothing the service produces is investment advice, legal advice or a recommendation. A match score is explicitly uncalibrated and is offered as a reading rather than as a measurement. A readiness assessment is an opinion generated from the material a founder supplied. Every decision about whether to make an introduction, and about whether to invest, remains a human decision made by the person making it.

Who may use it

The service is sold to organisations and is intended for business use. A user must be an adult, must be authorised by the customer, and must be one of three things. They are staff of the accelerator, a founder of a company in one of its cohorts, or support staff of ScoutBridge acting under an explicit and time limited support grant. The service is not offered to consumers and is not intended for personal use.

Accounts

An account belongs to one person. Credentials must not be shared, and a user must tell the customer and ScoutBridge promptly if they believe an account has been used by somebody else. The customer is responsible for the acts of its users.

What a session can see is decided by the account it belongs to and not by anything the person signing in supplies. A founder’s account never carries an accelerator’s context, and support staff reach a customer’s data only through a grant that expires.

Connecting a mailbox

A partner may connect their own work mailbox so that introductions they approve leave under their own name. The permission granted is the narrowest one that can send. It confers no ability to read the mailbox, and ScoutBridge does not ask for one.

A partner may disconnect at any time from within the product, which deletes the stored credential, and may also revoke the grant directly with their mail provider. Either route ends the service’s ability to send as that person. The privacy policy describes how the credential is held while it exists.

The customer’s data remains the customer’s

The customer keeps every right it has in the material it and its users put into the service. That includes company application material, investor records, thesis data and the reasoning a person types when they approve or refuse something.

The customer grants ScoutBridge the permission it needs to host that material, to process it, to display it back to authorised users, and to send it to the sub-processors the privacy policy names, for the purpose of operating the service and for no other purpose. ScoutBridge does not sell customer data and does not share one customer’s data with another.

Acceptable use

A user must not attempt to reach another customer’s data, interfere with the isolation between customers, or work around the approval step that stands in front of every outbound message. A user must not submit material they have no right to submit, use the service to send unsolicited bulk mail, use it to solicit investment in a way that would breach securities law in the relevant jurisdiction, or use it to build a competing product.

ScoutBridge may suspend access where it reasonably believes this clause has been broken, or where continued access would put other customers at risk. It will tell the customer why.

Intellectual property

ScoutBridge and everything in it other than customer data remains the property of the company that operates it. Nothing in these terms transfers any of that to the customer. Where a customer or a user sends feedback, ScoutBridge may act on it without obligation and without payment.

Fees

Fees, the billing period and the payment terms are set out in the order form or subscription agreement between the parties rather than here. ScoutBridge charges for access to the service. It does not charge a fee that depends on whether an investment is made, and it never has.

Term, termination and what happens after

The subscription runs for the period the order form states. Either party may terminate for material breach that the other has not fixed within thirty days of being told about it in writing. The customer may stop using the service at any time.

On termination, user access ends and any connected mailbox credential is deleted. Records the service has already written are kept and then removed in line with the retention section of the privacy policy, and the customer may ask for an export before access ends.

What is not warranted

The service is provided as it is. To the extent the law allows, ScoutBridge gives no warranty that it will be uninterrupted or error free, and no warranty about the accuracy of anything a model produces. Drafts, scores, extracted fields and readiness assessments are generated output. They are offered to a human to review and they are wrong sometimes. The review step is the control, and removing it is not something the service supports.

Limitation of liability

Neither party limits liability for anything the law does not permit it to limit, including fraud and death or personal injury caused by negligence. Subject to that, neither party is liable for indirect or consequential loss, for lost profit, or for lost business opportunity.

Our total liability to you for all claims arising out of or relating to the service or these terms is limited to the greater of one hundred dollars or the total fees you paid us in the twelve months before the event giving rise to the claim.

Indemnity

The customer indemnifies ScoutBridge against claims arising from material it or its users put into the service that they had no right to put there, and from use of the service in breach of the acceptable use section above. The scope and the procedure for such a claim are matters for the order form and for legal review.

Changes

ScoutBridge may change the service and may change these terms. Where a change to these terms materially reduces what the customer gets, ScoutBridge will give reasonable notice before it takes effect. The date at the top of this page is when it last changed.

Governing law

These terms, and any dispute arising out of them or out of the service, are governed by the laws of the State of Delaware, without regard to its conflict of laws rules.

Contact

Questions about these terms go to mark@slvr.ag.